Barclays Employs Voice Biometrics to Authenticate Phone Banking Customers
CIOReview Team | Thursday, 29 September 2016, 09:10 IST
Barclays has been testing voice biometrics technology since 2013 and this past weekend the bank announced that it is ready to introduce the service to all of its personal banking clients to quickly authenticate phone-banking customers.
According to a report in ZDNet, when customers use telephone banking, the technology will be able to identify them simply from the first few words they speak by comparing the customer’s unique voice print against a voice print the bank has already gathered. Voice prints will be stored securely, and customers can opt out and have their voice print permanently deleted.
Apparently Barclays will need to have at least two copies of a clients’ voice print before customers can opt to use the voice recognition system rather than a password to authenticate themselves.
“There’s no need for customers to change how they bank with us, or in fact do anything differently at all,” said Steven Cooper, CEO of Personal Banking at Barclays. “Just continue to use telephone banking in the same way.”
CIO Viewpoint
Biometric Identification - A Promising Concept...
By Goutam Datta, VP - IT, ICICI Lombard
"Maximizing Efficiency and Reducing Spend in IT...
By Anindo Ganguly, AVP and Head, IT Infrastructure Practice, Sasken Communication Technologies
Mobile Architecture : Housing Security as a...
By Ram Kalyan Medury, CIO, Magma Fincorp
CXO Insights
Data Analytics from EMC Isilon's Perspective
By Ben Goodman, GM, Isilon Division, APJ EMC and Amit Mehta, Country Manager, Isilon Storage Division, EMC India & SAARC
Biometrics : Future of Authentication
By Abhijit Sarkar, Country Head-Corporate Real Estate, Administration & Facility, Sharekhan
Putting the Finance Industry's Security...